Shipping Policy

Thank you for shopping with quentis.top! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak seasons or promotional periods due to high volume. We appreciate your patience.

Shipping Methods and Estimated Delivery Times

We offer various shipping methods to best suit your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are provided by the carriers and are subject to change.

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-4 business days after processing (available for select destinations).

Please be aware that unforeseen circumstances such as weather conditions, carrier delays, or customs procedures (for international orders) can impact delivery times.

Shipping Costs

Shipping costs are calculated based on your order total and selected shipping method.

  • Free Standard Shipping: Enjoy free standard shipping on all orders over $50.00 (before taxes and after any discounts).
  • Orders Under $50: A flat rate shipping fee will be applied to orders under $50. The exact cost will be displayed at checkout before you finalize your purchase.

International Shipping

Quentis.top proudly offers international shipping to select regions, including the United States (US) and the European Union (EU). If your country is not listed, please contact us to inquire about potential shipping options.

  • Delivery Times: International delivery times can vary significantly depending on the destination country and customs processing. Estimated delivery for international orders typically ranges from 7-21 business days after processing.
  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
  • Customs Delays: We are not responsible for delays caused by customs processing in the destination country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for the re-shipping costs.

Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Information

If you have any questions about your order or our shipping policy, please do not hesitate to contact us: